Sizzle versus simple: what’s your approach to digital transformation?

We here at Trapize spend a lot of time talking to businesses that are beginning to transform themselves into modern digital enterprises.  Most of what we talk about revolves around the sizzle topics: compliance, governance, and data loss prevention (DLP).  While those are great topics to address, it is important to remember that the simple things matter too.

When an enterprise is choosing to consume a digital service, an implicit contract is made with the service provider that the particular service remains both available and reliable.   More and more we hear of enterprises requiring service level agreements (SLAs) for services that are now crucial in the day to day operation of their business.   A complete service outage – or even a consistent delay in processing requests – can have a disastrous, sometimes cascading effect on internal business systems.  Even if a service is moving data packets in and out, it is crucial to have a view that shows the service is actually performing the task the business is paying for.

The modern digital enterprise needs a way to effectively monitor, ensure availability, and measure the performance and functionality of the services it has built the business around.

The Trapize Digital Services Broker (DSB) monitors the performance of all the digital services within an enterprise.   Built-in support for secure socket layer inspection (SSLi) allows the DSB to not just ensure that encrypted data packets are flowing in the network but to also inspect the flow for service functionality.  The DSB monitors and understands the service response time and actual responses to ensure the service is positively performing as expected and not just passing packets around.  Reports summarize the use of a service by requests and responses and monitor the service on a packet-by-packet basis for latency, delays, and service faults in the encrypted tunnels.  Alerts and alarms can be tied to these metrics allowing the business to quickly identify service issues and quickly rectify them before critical services fail.

APIs help digital services ‘talk’ but does IT know what’s being exchanged?

For the last several years businesses have been on a digital transformation journey and today APIs are proliferating. Last year alone, estimates show that a typical enterprise required integrations with over 1,400 unique cloud services. It’s clear that businesses are consuming multiple services from multiple sources.

But businesses face compliance and control challenges in their shift to digital services driven by APIs: cloud-based traffic is traversing firewalls with little IT visibility or control, there’s increased areas for threat as your organization adds/consumes services, and there’s a lack of existing tools to address this exposure when consuming these services. Gartner predicts that “through 2020, 95% of cloud security failures will be the customer’s fault.”

Consequently, IT is caught in the middle trying to address core business functions – controlled stability, internal platforms, service-oriented architectures – while navigating pressing requirements like agile innovation from their line of business stakeholders. But with more than 150,000 third-party APIs available today, business leaders are faced with not only a blind spot but also the discovery of ‘shadow IT’ teams when trying to secure and manage company-wide APIs.

This has led to a critical need for brokered intermediation and digital services governance to monitor usage and protect data. Some questions to consider:

  • Who has access to API-driven business services?
  • When, where and how they are being used?
  • What type data is being exchanged that may be bypassing your existing security controls?

If there is a gap in oversight, Trapize provides the missing piece. Trapize is a digital service broker that gives your IT organization real-time visibility and control into the behavior and value of the digital services that drive your business. There is no other solution available today that provides compliance, governance and security for the API-based microservices your enterprise consumes. Trapize alerts you of potential risks, ensures compliance requirements like FISMA and HIPAA are met, and acts as a control point to enforce data security policies, protecting your enterprise against threats.