We here at Trapize spend a lot of time talking to businesses that are beginning to transform themselves into modern digital enterprises. Most of what we talk about revolves around the sizzle topics: compliance, governance, and data loss prevention (DLP). While those are great topics to address, it is important to remember that the simple things matter too.
When an enterprise is choosing to consume a digital service, an implicit contract is made with the service provider that the particular service remains both available and reliable. More and more we hear of enterprises requiring service level agreements (SLAs) for services that are now crucial in the day to day operation of their business. A complete service outage – or even a consistent delay in processing requests – can have a disastrous, sometimes cascading effect on internal business systems. Even if a service is moving data packets in and out, it is crucial to have a view that shows the service is actually performing the task the business is paying for.
The modern digital enterprise needs a way to effectively monitor, ensure availability, and measure the performance and functionality of the services it has built the business around.
The Trapize Digital Services Broker (DSB) monitors the performance of all the digital services within an enterprise. Built-in support for secure socket layer inspection (SSLi) allows the DSB to not just ensure that encrypted data packets are flowing in the network but to also inspect the flow for service functionality. The DSB monitors and understands the service response time and actual responses to ensure the service is positively performing as expected and not just passing packets around. Reports summarize the use of a service by requests and responses and monitor the service on a packet-by-packet basis for latency, delays, and service faults in the encrypted tunnels. Alerts and alarms can be tied to these metrics allowing the business to quickly identify service issues and quickly rectify them before critical services fail.